Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. How can I order a personalized cap or hat?

• To order a personalized product, select the type of cap or beanie, choose the color and add the desired text via our design tool. Then click on "Order" to complete your order.

2. How long does it take for my order to be shipped?

• Because our products are embroidered especially for you, it takes 1-3 business days to process your order. The shipping time is then 1-2 business days, depending on your location.

3. What are the shipping costs?

• Shipping costs are always €4.99. For orders of €50 or more, shipping is free.

4. Can I change or cancel my order?

• Unfortunately, it is not possible to change or cancel an order once it has been placed, as the products are made and personalized immediately. We recommend that you check your order carefully before confirming it.

5. What should I do if my order is incorrect or arrives damaged?

• If your order has arrived incorrectly or damaged, please contact us within 7 days of receipt. We will make sure you receive a replacement product or your money back.

6. How can I track the status of my order?

• After your order has been shipped, you will receive an email with a tracking number. This allows you to track the status of your shipment via the carrier's website.

7. What payment methods do you accept?

• We accept Visa, MasterCard, PayPal, iDeal and other common payment methods. All payments are processed securely.

8. Do you have a return policy?

• Because our products are personalized, we do not accept returns unless there is a fault or defect. Please contact us if you have a problem with your order.

9. Do you offer discounts for large orders?

• Yes, we offer discounts for large orders. Contact us at [contact details] for more information and a quote.

10. How can I contact customer service?

• You can reach our customer service via email at info@elinclusive.nl. We aim to respond to your message within 24 hours.